Community Transit

Most Community Transit buses have low floors, with only one step from the ground to the main floor of the bus. Most buses also have a kneeling feature so that first step on board can be even easier if needed.

Every Community Transit bus is equipped with a wheelchair lift or ramp. Coach Operators are trained to assist people with disabilities in boarding and securing their wheelchairs on the bus.

By federal law, Coach Operators announce major transfer points, intersections and destination points along each route. They also identify their bus route when stopping at zones that serve more than one route.

Wheelchairs

Community Transit and DART strive to serve anyone in a wheelchair or scooter who can safely board and ride our buses. However, we are only required by law to transport people whose mobility aids meet these standards:

• Have three or four wheels.
• Are not more than 30 inches wide and 48 inches long, including footrests and backpacks.
• Do not weigh more than 600 pounds when occupied.
• Two-wheeled scooters must be collapsible and stored in between the seats.

For your safety, Coach Operators use front and rear tie-downs to secure wheelchairs when available and feasible. You may be asked to leave the bus if you refuse to have your wheelchair secured.

Service Animals

Service or guide animals necessary for travel by passengers with disabilities are allowed on all Community Transit buses. Service animals assisting disabled people do not require muzzles or head collars. However, all animals must be on a leash or in a harness.

Transit Instruction Program

Community Transit offers a free Transit Instruction Program for senior citizens, people with disabilities, and non-English speaking persons who may feel unsure about riding the bus. The instruction is customized to meet each person's needs, whether the individual desires general bus riding orientation or in-depth, one-on-one training. Group presentations are also available. Please call (425) 348-2379 for more information.

Dial-A-Ride Transportation (DART)

Dial-A-Ride Transportation (DART) is a paratransit service that provides transportation for people whose disability or condition prevents them from using Community Transit regular route buses. DART paratransit service can take a qualified customer to locations within 3/4 of a mile of a Community Transit local, non-commuter bus route, during the hours that the bus route runs in that area. A DART trip will take about as long as that bus ride. For more information on DART, operated by Senior Services of Snohomish County, visit www.dialaride.org

If you believe you qualify for DART service, please request an application packet by calling DART at 425/347-5912. 800/562-1381 or TTY Relay: Dial 711. Along with the application, DART may need information from a doctor or other person who knows about your condition. DART may also need you to meet with someone who can look at your ability to use the regular bus. This is called a functional assessment.

An application is complete when DART has all the information it needs to determine if you qualify. Once DART has this information, it will decide if you qualify in 21 days or less.

Community Transit sells DART Paratransit tickets and monthly passes for use by DART customers. In addition to DART services, the DART passes and tickets are good for face value ($1.50) on all regular Community Transit buses. They are not accepted by any other transit or paratransit agencies. ORCA cards are not be accepted on DART buses.

Website Accessibility

Community Transit Online conforms to the Web Content Accessibiltiy Guidelines 1.0 [WCAG10]. For more information on this document go to w3c.org. Our website also adheres to many of the guidelines put forth by section508.gov which requires that Federal agencies' electronic and information technology be accessible to people with disabilities. Click here for more information on assistive technologies.

Non-discrimination Policy and Procedure

Pursuant to Title VI of the Civil Rights Act of 1964, Title II of the Americans with Disabilities Act, Environmental Justice regulations and in accordance with applicable state and local laws:  Community Transit grants all citizens equal access to its transportation services.  If you believe that you have received discriminatory treatment by Community Transit on the basis of your race, color, national origin, economic status, disability or limited English proficiency, you have the right to file a formal complaint.  The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident. Contact Community Transit Customer Information at (425) 353-7433, (800) 562-1375, TTY Relay 711 or riders@commtrans.org.