Contact Customer Information at (425) 353-RIDE (7433) or (800) 562-1375. Non-English speaking customers may call our phone number for an interpreter.
Get an ORCA Card
- Better than cash: Put money on an ORCA card, and when you board any bus or train in the region, the cost of the fare is automatically deducted.
- Transfers: ORCA automatically gives you credit for the fare you've already paid when you take two or more buses.
- Learn more on our ORCA page or buy now at www.orcacard.com.
Planning Your Trip
Refer to the Routes by Community list or the System Maps to get oriented.
Visit the Trip Planner for point to point, "find service nearby" or "find nearest stop" functions
How to Ride
For specific information on How to Ride Swift bus rapid transit, visit our Swift page.
Go to a Bus Stop You are usually no more than a few blocks from one of our stops (see Bus Stop List here). Every Community Transit bus stop has a sign listing the route numbers that serve it and a poster (example) with the bus schedules for that stop. Plan to arrive at the stop at least five minutes early, as buses may arrive earlier than scheduled.
See Which Buses Stop There Some stops serve more than one bus. Look at the bus stop sign to make sure the bus you want will stop there. Buses display their route number on the front, the back and the side. The end destination is also shown on the front.
Board the Bus When the bus with the route number you want arrives, stay on the curb until the bus stops and the front doors open. All our buses can “kneel” or tilt down toward the curb to make boarding easier. If you’re not sure whether the bus goes where you need to go, ask the Coach Operator.
Pay Your Fare The farebox and ORCA reader are directly in front of you as you board the bus. Have exact change to pay your fare; Coach Operators do not carry change. If you have a ticket or bus pass, please have it ready when you board the bus. On Swift bus rapid transit, you pay at the station before boarding.
Ride Safely If there is no seat available, use the grab bars for balance and move to the back of the bus. There’s usually more room there. Please keep your packages and personal belongings out of the aisles. Paying your fare to ride a bus does not guarantee a seat, especially during peak hours.
Signal the Driver to Stop When you are a block away, signal that you would like to exit the bus by pulling the bell cord or pressing the signal strip. The bus will stop at the route’s next stop.
Get Off the Bus Remain seated and/or maintain a firm handhold while the bus is in motion. For your safety, wait for the bus to leave before crossing the street. If you have any questions, please ask the Coach Operator.
- Please give front seats to seniors, pregnant and disabled passengers.
- Be visible. In dark conditions wear light or reflective clothing and carry a light.
- Strollers must be kept out of the aisle. You may remove your child and collapse it so it can be stored out of the way.
- No eating or drinking on the bus. Food and beverages may be brought on board only if they are in spill-proof containers.
- Listen to audio devices using headphones that limit the sound to the individual user.
- Practice cell phone courtesy. Limit the length, volume and content of cell phone conversations and put your ringer on vibrate.
- Community Transit does not give transfers to cash customers. Paper transfers have been replaced by ORCA cards. ORCA gives you transfer credit for two hours after you first tap your card.
- If you pay with cash and take more than one bus or train to get to your destination, you will have to pay full fare each time you board.
- With ORCA, your transfer credit is automatically calculated based on the fare of your first trip. Simply tap your card on the second bus. If the next trip you take has a higher fare, the ORCA reader will display the difference and either deduct it from the "E-purse" value on your card or prompt you to pay the amount in cash.
- King County Metro tickets and transfers are good on Metro buses only. Community Transit does not accept Metro tickets or transfers. If you use both systems, consider getting an ORCA card.