Nov 21, 2014
On Thursday, Nov. 27: Community Transit service will not operate The RideStore at the Lynnwood Transit Center and customer service phone lines will be closed...
Nov 14, 2014
A new trip has been added in the early morning on southbound Route 412 from Silver Firs. Beginning Monday, Nov. 17, the new trip will be scheduled to depart from Silver Firs...
Nov 10, 2014
Community Transit has proposed to bring back Sunday and holiday bus service in June 2015. Thanks to increases in sales tax revenue due to a recovering economy, the agency pl...
Nov 10, 2014
Community Transit is proposing a 25-cent increase on all adult bus fares, as well as a 25-cent increase on all DART paratransit fares. The fare increase would go into effect on ...
Nov 4, 2014
Until further notice, please board your bus at the Temporary Stop located at 5th Ave & Cherry St. due to intermittent sidewalk and curb closures. The stop being clos...
Oct 22, 2014
When buses are rerouted due to construction, or when there are major delays to our service, Community Transit sends out electronic alerts. You can sign up for e-alerts by te...
Oct 9, 2014
All trips for routes 270 & 277 in Sultan will be affected by grinding and paving work on High Street and 4th Street. The following stops will be closed as of ...
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Dispatchers can now track the location of buses equipped with new technology in real time.
New technologies are being piloted on commuter buses and Swift bus rapid transit first
Snohomish County, Wash. – Coming soon to Community Transit buses: The ability to get real-time bus information by phone, computer or mobile device.
Community Transit is outfitting all its buses with GPS, automatic passenger counters and other technology that will improve operations, enhance the customer experience, and eventually allow customers to get real-time bus information by phone, computer or mobile device.
The Transit Technologies pilot project was launched in July on a small set of commuter buses to downtown Seattle. It was expanded in August to include all Sound Transit Regional Express buses operated by Community Transit (Routes 510, 511, 512, 513, 532 and 535). This month, the technology was rolled out on Swift bus rapid transit buses that operate between Everett Station and Aurora Village Transit Center in Shoreline.
Over the next year, the technology will be implemented on the remaining Seattle commuter buses (including UW routes) and all local buses operating within Snohomish County. When all buses are fully equipped and operating, the real-time information will be activated.
“Technology is already changing the face of transit,” said Community Transit CEO Joyce Eleanor. “Three years ago we introduced the ORCA card and now 75 percent of our riders use that technology to pay their fare. We have 14,000 subscribers to our electronic alert system, receiving text and email alerts about our routes. Now, we’re ready to use technology to improve our dispatch system, simplify how drivers communicate and provide what customers really want – real-time bus information.”
During the pilot project phase the most noticeable change for riders will be the automatic stop announcements - a pleasant voice announcing where the bus is stopping. That will be accompanied by the same information displayed on an electronic sign aboard the buses.
What customers may not notice is better on-time performance as driver-dispatch communication improves and dispatchers can see where all buses are in real time.
For Swift bus rapid transit, the promise of a bus every 12 minutes is nearly assured. Previously, Swift bus drivers would try to reach each station at certain times each hour, and would need to call in to dispatch to let them know where they were. Now, drivers are automatically sent a message if they need to slow down or speed up to keep the pacing between buses at 12 minutes. Dispatchers can see all buses on a monitor in case they need to intervene.
In the first week of the new system, Swift buses were an average of 12.2 minutes apart across hundreds of trips, while dispatchers are no longer receiving 70-plus calls an hour from drivers reporting their location. Customers who had previously become accustomed to a Swift bus arriving at a set time will see a change as these buses will no longer run on a schedule, but will simply arrive every 12 minutes. This fulfills the bus rapid transit promise: “no need for a schedule.”
As part of the technologies project design, a real-time website and interactive phone system are being developed. Customers will be asked to take note of the stop ID numbers located at each bus stop. They will be able to punch that number into the phone system or website to get a more accurate estimate of when their bus will arrive at that stop, based on GPS tracking. The real-time information will only work within a 30-to-60 minute window before the scheduled stop to ensure the best information.
Real-time “next bus” signs will also be posted at all Swift stations and at several major transit centers to help customers with their trip planning. Real-time features will be activated once the technology is operational on all buses, which is expected to be in the second half of 2013.
Community Transit provides transportation options for Snohomish County residents, including bus and paratransit service, vanpool and ridesharing options. Call Community Transit at (425) 353-7433 or (800) 562-1375 for bus information, or (888) 814-1300 for carpool or vanpool information, or go to www.communitytransit.org.