Sep 22, 2014
On Monday, September 29, our Fall Service Schedule will be in effect. Please click the links below for additional information: Summary of Fall Service Changes ...
Sep 17, 2014
Possible Delays During Unscheduled Closures of I-405 Ramp Construction underway on the Eastside may result in unscheduled closures of any I-405 ramp in Bellevue, ...
Sep 11, 2014
Construction Closes Stop at Southbound Aurora Ave at N. 205th St. Effective Wednesday, September 10 into late 2015, Stop #2089 in Shoreline will be closed due to constructio...
Sep 2, 2014
Until further notice, the following bus stops will be closed due to construction on High Street, 4th Street and Alder Avenue: southbound 1st St., south of...
Sep 2, 2014
Five-Corners Construction Reroute Bypasses Stops in Edmonds Route 115 buses will reroute to bypass the intersection of 84th Avenue W and 212th due to construction...
Sep 2, 2014
The Washington State Department of Transportation (WSDOT) will be doing construction work on Highway 530 east of Oso on Wednesdays until the project is complete. This will impac...
Jun 16, 2014
Rte 424 Now Serves Evergreen Point Freeway Station Starting Monday, June 16, Route 424 will no longer serve the eastbound and westbound freeway stations on SR 520. Riders sh...
Mar 4, 2014
Due to a potential safety issue, first row front-facing flip-up seats are being removed on buses that do not have a barrier between those seats and the wheelchair area. This...
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Dispatchers can now track the location of buses equipped with new technology in real time.
New technologies are being piloted on commuter buses and Swift bus rapid transit first
Snohomish County, Wash. – Coming soon to Community Transit buses: The ability to get real-time bus information by phone, computer or mobile device.
Community Transit is outfitting all its buses with GPS, automatic passenger counters and other technology that will improve operations, enhance the customer experience, and eventually allow customers to get real-time bus information by phone, computer or mobile device.
The Transit Technologies pilot project was launched in July on a small set of commuter buses to downtown Seattle. It was expanded in August to include all Sound Transit Regional Express buses operated by Community Transit (Routes 510, 511, 512, 513, 532 and 535). This month, the technology was rolled out on Swift bus rapid transit buses that operate between Everett Station and Aurora Village Transit Center in Shoreline.
Over the next year, the technology will be implemented on the remaining Seattle commuter buses (including UW routes) and all local buses operating within Snohomish County. When all buses are fully equipped and operating, the real-time information will be activated.
“Technology is already changing the face of transit,” said Community Transit CEO Joyce Eleanor. “Three years ago we introduced the ORCA card and now 75 percent of our riders use that technology to pay their fare. We have 14,000 subscribers to our electronic alert system, receiving text and email alerts about our routes. Now, we’re ready to use technology to improve our dispatch system, simplify how drivers communicate and provide what customers really want – real-time bus information.”
During the pilot project phase the most noticeable change for riders will be the automatic stop announcements - a pleasant voice announcing where the bus is stopping. That will be accompanied by the same information displayed on an electronic sign aboard the buses.
What customers may not notice is better on-time performance as driver-dispatch communication improves and dispatchers can see where all buses are in real time.
For Swift bus rapid transit, the promise of a bus every 12 minutes is nearly assured. Previously, Swift bus drivers would try to reach each station at certain times each hour, and would need to call in to dispatch to let them know where they were. Now, drivers are automatically sent a message if they need to slow down or speed up to keep the pacing between buses at 12 minutes. Dispatchers can see all buses on a monitor in case they need to intervene.
In the first week of the new system, Swift buses were an average of 12.2 minutes apart across hundreds of trips, while dispatchers are no longer receiving 70-plus calls an hour from drivers reporting their location. Customers who had previously become accustomed to a Swift bus arriving at a set time will see a change as these buses will no longer run on a schedule, but will simply arrive every 12 minutes. This fulfills the bus rapid transit promise: “no need for a schedule.”
As part of the technologies project design, a real-time website and interactive phone system are being developed. Customers will be asked to take note of the stop ID numbers located at each bus stop. They will be able to punch that number into the phone system or website to get a more accurate estimate of when their bus will arrive at that stop, based on GPS tracking. The real-time information will only work within a 30-to-60 minute window before the scheduled stop to ensure the best information.
Real-time “next bus” signs will also be posted at all Swift stations and at several major transit centers to help customers with their trip planning. Real-time features will be activated once the technology is operational on all buses, which is expected to be in the second half of 2013.
Community Transit provides transportation options for Snohomish County residents, including bus and paratransit service, vanpool and ridesharing options. Call Community Transit at (425) 353-7433 or (800) 562-1375 for bus information, or (888) 814-1300 for carpool or vanpool information, or go to www.communitytransit.org.